At SARAKU APP, we are dedicated to providing our customers with reliable, efficient, and timely shipping services. We offer two delivery options: through "Saraku App Employees" or directly via "Business Owners."
Ordering on the SARAKU APP is simple and convenient. Our online platform offers a vast selection of food and non-food products available for direct purchase, with no middlemen involved. Customers can choose between bulk purchases by adding items to their cart or placing individual orders using the 'Order Now' option next to each product.
All orders placed through SARAKU APP are processed in Indian Rupees, inclusive of VAT. Upon confirmation of your order and payment, your products will be shipped within 24 to 48 hours. Please ensure that you provide accurate delivery details. If an incorrect address or contact number is provided and the parcel is returned or undelivered, we reserve the right to charge an additional fee for re-shipping.
Typically, orders will be delivered within 24 to 48 hours of purchase. However, in certain cases, delivery times may vary based on your location or accessibility.
Customers may cancel orders up to the cut-off time of the designated delivery slot by contacting our customer service. In such cases, any payment made will be refunded. SARAKU APP reserves the right to cancel any orders suspected of fraudulent activity or those that violate our terms of use. We maintain a record of fraudulent transactions and customers and may restrict future orders from those on the list.
SARAKU APP offers free delivery on orders exceeding a certain value. For orders below this threshold, a delivery fee will apply. Delivery charges are calculated based on the destination, weight, and size of the items.
We deliver to most locations within Pondicherry; however, some areas may be excluded due to logistical or legal limitations. If you are uncertain about delivery availability to your location, please contact our customer support team.
While we aim to deliver all orders within 2 to 5 business days after order confirmation, delivery times may vary due to product availability, your location, or unexpected delays such as weather conditions or logistical challenges.
Once your order is shipped, you will receive a tracking number to monitor the progress of your delivery. This information is accessible through the SARAKU BUYER APP.
We offer a straightforward return and refund policy for damaged or defective items. If you are not satisfied with your purchase, please contact our customer support team within 5 days of receiving your order to initiate the return and refund process.
For any inquiries or concerns regarding our shipping policy or the status of your order, our customer support team is available to assist you. You can reach us via:
SARAKU APP reserves the right to amend this shipping policy at any time. Any changes will be reflected on our website or mobile app. By using our delivery service, you agree to the terms outlined in this shipping policy.