Effective Date: 2021-09-18

1. Eligibility for Refunds

Refunds may be issued under the following circumstances:

• The product is damaged or defective upon arrival.
• The wrong item was delivered.
• The item is not as described.

2. Timeframe for Refund Requests

To be eligible for a refund, you must submit your request within 5 days of receiving your order. Requests submitted after this period will not be eligible for a refund.

3. How to Request a Refund

To initiate a refund, please follow these steps:

• Contact Us: out to our customer support team via the app or at enquiry@sarakuapp.com.
• Provide Details: Include your order number, a description of the issue, and any supporting photos.
• Return the Item (if applicable): You may be required to return the item before a refund is processed.

4. Refund Process

Once we receive your refund request, we will review it and notify you of the status. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5 business days.

5. Exceptions

To initiate a refund, please follow these steps:

• Non-Returnable Items: Certain items may not be eligible for refund due to hygiene or safety reasons. This includes opened food products, Damaged Products like glass wares etc.
• Final Sale Items: Items marked as “final sale” or “non-returnable” is not eligible for refunds.

6. Changes to this Policy

We reserve the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon posting the updated policy in the app. You are advised to review this policy periodically.

7. Contact Us

If you have any questions or concerns regarding this Refund Policy, please contact us at:

• Email: enquiry@sarakuapp.com
• Phone: (+91) 80155-19149
• Address: Marie Oulgaret, Puducherry-605 010.